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Refund Policy

Unconditional Refund


Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to for a return authorization number prior to sending any product back to


Shipping costs are non-refundable. If you refuse to send any goods from, you will bear the original shipping costs and the cost of returning the package to us. This amount will be deducted from any credits issued.


Refunds And Returns For Conditions


Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :


  1. Items must be in new and unused condition.


  1. A product with dirt or wear and tear will be returned to the customer with no action taken.


  1. Products must be in our current product line, which is posted on Sharkshape


Late Or Missing Refunds


Generally, the refund amount will reach the account within 1-8 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


When you set up a return & exchange or have any questions?